Refund Policy

Last updated: 1 July 2026

We want Played to be worth it. This policy explains how cancellations and refunds work. Where a payment provider acts as merchant of record, their buyer terms may also apply.

Subscriptions

• You can cancel any time from your billing settings. Cancellation stops future renewals; your plan stays active until the end of the current period.
• We do not generally refund partial or unused subscription periods once a period has started.
• If you were charged in error, or you believe you are entitled to a refund under applicable consumer law, contact us and we will make it right.

Creative credits

• Monthly included credits have no cash value and do not roll over unless stated.
• Purchased credit packs are refundable only if entirely unused; once any credit from a pack is spent, that pack is non-refundable.

Merchandise (print-on-demand)

Physical merchandise is made to order by a third-party production partner. Because each item is printed for you:

• Orders generally cannot be cancelled once production has started.
• We replace or refund items that arrive damaged, defective, or materially different from what was ordered — report these within 30 days of delivery with a photo.
• We do not offer refunds for buyer’s remorse, wrong size selection, or incorrect shipping details provided at checkout.

Music sales

Played does not process fan purchases of your music — those happen through your own payment link, so refunds for music sales are between you and your fan.

How to request a refund

Email hi@played.fm from your account email with your order or subscription details, or call +1 (307) 999-4007. We aim to respond within a few business days.

Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer laws that apply to you.